Graham Condon, Jellie Park, Taiora QEII, Pioneer, Cowles and Nga Puna Wai are all open. Here's a snapshot of the current status of our services.

Our services may be operating slightly differently than normal

To help keep everyone safe, please stay at home if you or anyone in your house is unwell.

We encourage you to download the NZ COVID Tracer app(external link).

Graham Condon, Jellie Park, Taiora QEII, Pioneer, Cowles and Nga Puna Wai are all open.

To help manage numbers and avoid waiting times an online booking process for group fitness classes and Tumbletimes is in place.

Bookings are essential. You can book up to seven days in advance and cancel any time via the email booking notification.

Fitness Centres and pools do not require bookings.

Swimsmart, pre-school gymnastics, sport groups and the Southern Centre

For programmes such as Swimsmart, pre-school gymnastics, the Southern Centre and sport group bookings, the standard booking process applies.

There’s no evidence that COVID-19 can be spread to humans through treated swimming pool water.

Proper operation, maintenance, and disinfection (e.g. with chlorine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. More information(external link).

We’re following guidelines from the Government, Exercise NZ, Sport NZ and Worksafe for Alert Level 2, and have protocols in place to ensure your safety. These include:

  • COVID-19 signage throughout our centres.
  • A contact tracing system.
  • An online booking process for group fitness classes and Tumbletimes.
  • Maximum capacities for pool spaces
  • We will be following physical distancing guidelines in our fitness centres.
  • Group fitness class limits to maintain physical distancing.
  • Deep cleaning prior to opening and regular cleaning of high-touch areas.
  • Hand-sanitiser stations (70 per cent alcohol) before entering and as you move around the centre.
  • Perspex screens at receptions.
  • No hiring of towels or goggles.
  • Removal of hard-to-clean furniture surfaces.
  • Staff training to ensure Alert Level 2 guidelines are followed to protect the health and safety of everyone who visits.
  • Spin classes at Graham Condon will not be running at Alert Level 2 and additional classes will be run at TaioraQEII.
  • Yoga mats will not be available. Please bring your own for Stretch and Release and other small group classes. 

Cleaning and hygiene

  • We’ll be ‘misting’ our recreation and sport centres using a water-based aerosol sanitiser called Zoono, to provide a barrier to stop the virus from surviving on surfaces.
  • Hand sanitiser (70 per cent alcohol) stations are available at points throughout our centres.
  • We’ll be carrying out deep cleans prior to opening and regularly cleaning high-touch areas with disinfectant.
  • We’ll have disinfectant solutions available to customers in the gyms so they can wipe down equipment after use.
  • We’ll increase the daily cleaning and disinfecting of public areas.
  • We’ll put COVID-19 signage in place to remind people to follow good hygiene practices, including washing hands.
  • Hard-to-clean items will be removed from the fitness centres and group fitness studios.

Physical distancing

We’ll have signage to promote physical distancing in our centres and classes.

Our staff will be monitoring this. We expect all users of the centres to follow the Government’s guidelines to practise physical distancing. Behaviour that affects the comfort and/or safety of other users or staff will not be tolerated and offenders may be asked to leave the premises and could be suspended for a period of time.

Mask and gloves

It’s your personal choice whether you wear a mask or gloves.

Contact tracing

People visiting our facilities are required to sign in using the national COVID Tracer app and scanning the QR code so we can help keep you safe. You don’t need to scan on the way out.

For those people who don’t have a smartphone, a sign-in register will be available on entry.

Caregivers of young children can simply scan themselves in once for their children.

The contact tracing information is kept private and secure and will only be used by the Ministry of Health if needed. The information is permanently deleted after 60 days.

Flexi membership payments

Flexi Membership payments will continue.

Fees and charges

Our membership and admission fees will stay the same.

Freezing memberships

We understand if you choose to freeze your membership and will continue to offer various options to freeze or extend your membership.

You can freeze your membership until you want to return by filling out the freeze form or by emailing us at

Swimsmart membership

Please refer to the Swim education section.

Opening hours

Opening hours remain the same as before. Please check your Rec and Sport Centre for opening hours.

Arriving at a centre

Please make sure you’ve already booked a session before you arrive for group fitness and Tumbletimes. The centres will have managed entry/exit points. This is to ensure contact tracing can happen. We’ll have staff available to assist you on entry.

With your smartphone, simply scan the QR code at the entrance to the centre. You don’t need to scan on the way out.

Caregivers of young children can simply scan themselves in once for their children.

There may be a small queue as you enter and complete the contact tracing process. We’ll keep people moving as quickly and as safely as possible and ensure physical distancing.

Aquatics services

The following aquatics services are not available under Alert Level 2:

  • Steam, saunas, Jellie Park spa pool
  • Shared equipment such as hydrotherapy equipment. Limited aqua-jogging belts and kickboards will be available. Please return them after use for cleaning.
  • Hiring togs, towels and goggles
  • Hairdryers
  • Water fountains, except to fill drink bottles
  • Inflatables and pool toys
  • The waves will not operate in the leisure pools.

Changing rooms

Changing rooms are available with limited capacity. To avoid overcrowding please try to change at home and arrive wearing swimwear. Limited showers will be available but please shower as quickly as possible to avoid overcrowding and waiting.

Pool-side seating

Signs will be poolside asking people to keep safe distances. For swim education, one caregiver per child is allowed poolside.


Prams are allowed pool-side, but only one caregiver with the pram, please.

Lane swimming

Lanes will be limited to four people per lane. Please check the lane availability to find the best time to visit the pool.

Leisure spaces

Leisure spaces are open but with limited capacity. You may have to wait if the area is full.


To increase space for physical distancing, we need to limit spectators to one spectator per swim lesson student.

Swim nappies

You can still buy swim nappies.

Hydrotherapy pool

The hydrotherapy pool will be open but due to reduced capacity, we ask that only people undertaking therapy or rehabilitation activities use the hydrotherapy pool. If the pool is at full capacity, please wait until someone leaves before you enter.

Spa pools

The Jellie Park spa pool is closed during Alert Level 2. Graham Condon and Taiora QEII's spa pools are open with limited capacity and a time limit of 15 minutes to allow a quick soak after exercise. Please respect the time limit and physical distancing. If the pool is full you may have to wait.


Aqua-jogging will be available with limited capacity. You may have to wait if the lane is full.

Hiring togs, towels or goggles

For hygiene reasons, we won’t be hiring out towels or goggles. You will be able to purchase a towel for $8 or please bring your own. We will continue to hire out togs. 

Retail items

Retail items can still be purchased, but please use the hand sanitiser before picking up items.

Wheelchair users

Customers who need physical assistance will need to be accompanied by a caregiver. Staff cannot provide assistance other than in the event of an emergency, such as an evacuation.

Group fitness pass and Aquafit tags

Class bookings are now through our online booking system (or by phoning 03 941 8999) and will be checked off at reception. You don’t need to collect a group fitness pass or Aquafit tag.

We have gone through an extensive review process to create a Swimsmart programme that allows us to move between COVID Alert Levels 1 and 2 without disruption to our lessons.

This means all lessons, for all levels – including Adult lessons will continue to run. Please note that there is one spectator per family when coming for a lesson. 

For other enquiries, please email

Bubbletimes and Sleepytimes

Bubbletimes and Sleepytimes will continue to run at COVID Alert Level 2.

Free swimming for under-fives and Green Prescription Card swimming

This is still available during school hours, Monday to Friday, during school terms.

Pre-school Gymnastics classes

Pre-school classes will continue running as normal.

If you have any questions, please email

Tumbletimes sessions

Tumbletimes sessions are running in a reduced capacity. Please check the website for details of days and sessions.

You must book through our online booking system to attend Tumbletimes. You can book up to seven days in advance and cancel any time via the email booking notification.

There’s a maximum of two children per adult. Small equipment isn’t available, but there’s plenty of large gym equipment to have fun with.


To ensure effective cleaning, we’ll only be using the big gymnastics equipment. The small equipment ‒ such as push toys, balls, hoops, ribbons, etc ‒ will not be used.

The equipment is cleaned after every session.

The Southern Centre is open.

You can bring up to 10 children (or adults) with a support adult.

Please wait in the area outside the Southern Centre and staff will let you know when you can enter the room. The stairs and lift can be used.

You don’t have to wear a mask or gloves; it’s your personal choice whether to wear a mask or gloves.


Please email

Phone the Southern Centre on 03 941 7016 or the Council’s Contact Centre on 03 941 8999.


All of the big pieces will be out, but there may be some restrictions on the smaller pieces to ensure they can be cleaned properly between sessions. Equipment will be cleaned between each session.

Our sports fields and Nga Puna Wai Sports Hub are open.

Please refer to your Regional Sports Organisation for guidance on training and games.

Please arrive at the facility in time for your game/training. Please don’t arrive early and wait, as we need to limit numbers to ensure physical distancing. This includes waiting in the foyer areas.

Under Alert Level 2, spectators are not permitted in the pool halls to watch training/games. This is to manage numbers across a number different activities happening in these spaces.

Spectators in the sports halls will be counted as part of the 100 maximum capacity and will be managed by the booking holder.

Your sports association or club can give you more detailed information, including how they plan to manage the scheduling of games, warm-ups and spectators.

Our campgrounds at Spencer Beach Holiday Park, Duvauchelles Holiday Park, Okains Bay and Pigeon Bay are open.

If you have questions you can call the campgrounds directly or submit an online enquiry through the campground’s website.


You must book and pay online for all sites except Pigeon Bay, which is operating with a deposit box for casual campers, and online payments for annual site holders.

Keeping you safe

Cleaning frequencies are in line with the Government’s Alert Level 2 guidelines.

Additional hand sanitiser dispensers will be available outside amenity blocks. Disinfectant spray will be available in shared spaces to wipe down surfaces.

You will receive additional information in the booking confirmation email with guidelines for keeping safe.