Christchurch is now operating under the Orange setting of the COVID-19 Protection Framework. Find out about how our services and facilities will operate under the Orange setting.

As a Council, the health and safety of our residents and staff remain our top priority. While we want our facilities to be accessible to as many people as possible, we must ensure we can do this safely.

This means under the Orange traffic light setting anyone aged over 12 years and 3 months entering most Christchurch City Council facilities (with the exception of our transfer stations) will require the My Vaccine Pass. 

We did not make our decision to implement the vaccine requirement lightly. It was based on Government guidelines and risk assessment, which took into account the health and safety of our residents and our staff.

To help keep everyone safe, please stay at home if you or anyone in your house is unwell. We encourage you to read and be aware of the COVID-19 Protection Framework(external link) and download the NZ COVID-19 Tracer app(external link). Please take care, and be kind to yourself and others. 


For information on how our Recreation and Sports services are operating under orange traffic light see our Rec and Sport section below(external link).

Under the Orange traffic light setting, anyone aged 12 and older entering Akaroa Museum will require a vaccine pass.

Please sign/scan in and wear a mask.

Under the Orange traffic light setting, anyone aged 12 and older entering Christchurch Art Gallery Te Puna o Waiwhetū will require a vaccine pass.

Please sign/scan in and wear a mask.

You do not require a vaccine pass  to enter the Bus Interchange. Please sign/scan in and wear a mask.

You do not require a vaccine pass to use Council car park buildings. 

The Council owns different types of community facilities – some are operated by the Council, and some are operated by the community.

Under the Orange traffic light setting, most of our bookable Council-operated community facilities will require a vaccine pass for anyone aged 12 and older to enter. This means people can enjoy food and drink, and no reduction in capacity, at their gathering or event.

There are four bookable Council-operated community facilities that will not require a vaccine pass – Abberley Park Hall, Harvard Lounge, Richmond Community Cottage and South New Brighton Community Hall. People can book these facilities without Council requiring a vaccine pass.  However, there will be a reduction in capacity and there will be an additional charge for the extra cleaning required after the booking has finished.

For community-operated Council-owned facilities, the facility operator is responsible for the safety of attendees and will make their own decision on whether a vaccine pass is required.

The Council team is available with support and advice for use of Council facilities(external link).

Under Orange traffic light setting anyone visiting any Christchurch City Council facility - including the Civic Offices in Hereford St and Council Service Centres around Christchurch and Banks Peninsula – must be fully vaccinated, and able to show a vaccine pass.

If you are unable to show proof of vaccination, either on your phone or with a printed vaccine certificate, you will not be able to enter the building.

If you typically pay your rates at a service centre, there are a number of alternative quick and easy payment options available. Visit our rates page(external link) for more information. 

Microchipping (Wednesdays 11am to midday):

  • Mask to be worn
  • Scan in on arrival

If the dog owner is vaccinated:

  • Vaccine pass to be shown before entering the microchipping room.
  • One person only to accompany the dog for microchipping.
  • Social distancing rules apply.

If the dog owner is not vaccinated:

  • Wait at the gate.
  • An officer will come out to collect the dog from your car.
  • The officer will take the dog in for microchipping.
  • The officer will return the dog to your car.

Reclaiming impounded dogs – No vaccine pass required

  • Masks to be worn.
  • Scan in on arrival.
  • Social distancing applies.
  • When an impounded dog needs to be collected from the animal shelter, the owner will be contacted and asked to come for the dog (and pay the appropriate fees). The owner will not need to show a vaccine pass.
  • Only one person is to go in to collect the dog and pay the appropriate fees.
  • When the payment has been made, an officer will collect the dog from the kennel and hand it over to the owner.

Viewing dogs available for adoption – Vaccine pass required

  • Masks to be worn.
  • Scan in on arrival.
  • Vaccine pass to be shown before entering the shelter (except children aged 11 years or younger).
  • Social distancing applies.

Under the Orange traffic light setting, we will be able to run outdoor community events, however sites will be contained and a vaccine pass will be required for people aged 12 and over to attend.

We're working on a revised summer programme of events taking these requirements into account and following the cancellation earlier this month of our New Year’s Eve celebrations in Hagley Park and Kite Day at New Brighton Beach.

This new programme of events will be announced the week of 6 December 2021.

Council, Community Board and committee meetings will go ahead as normal under the Orange traffic light setting, but anyone aged 12 and older will require a vaccine pass to attend in person. Please sign/scan in and wear a mask.

People without vaccine passes have the opportunity to attend or view a meeting remotely where available. Visit Council meetings, agendas and minutes(external link) for more.

Kerbside

Under Orange traffic light setting there is no change to our kerbside collection service.

You should continue to put your bins out as normal and put the right items in the right bin. 

Transfer Stations – drop off facilities

Under Orange traffic light setting a vaccine pass will not be required for entry to transfer stations. Please scan/sign in.

Under the Orange traffic light setting, anyone aged 12 and older entering any of our libraries will require a vaccine pass.

Please sign/scan in and wear a mask.

Find out more at our libraries page. (external link)

All parks, cemeteries and the Botanic Gardens are open. 

Anyone aged 12 and over entering the Ilex Café or Botanic Gardens Visitor Centre will require a vaccine pass. Please sign/scan in and wear a mask.

 


Recreation and Sport – COVID-19 Protection Framework Orange

As a Council, the health and safety of our residents and staff remain our top priority. While we want our facilities to be accessible to as many people as possible, we must ensure we can do this safely.

This means that under Orange traffic light level anyone aged over 12 years and 3 months entering Recreation and Sport facilities will require the My Vaccine PassMasks are also required for entry.

You will need to:

  • Show your vaccine certificate for verification on entry.
  • Wear a mask in and out of the facility and in public shared spaces.
  • Scan the National COVID-19 contact tracing app or sign the manual registration system.

Staff will help you to ensure COVID-19 Protection Framework Orange guidelines are followed to protect the health and safety of everyone who visits.

To help manage numbers and avoid waiting times, an online booking system (external link)for group fitness classes, Tumbletimes and adult swimming lessons is in place.

Bookings are recommended. You can book up to seven days in advance and cancel any time via the email booking notification.

Fitness Centres and pools do not require bookings.

Capacity numbers will be increased on calendly over the coming days.

Swimsmart, pre-school gymnastics, sport groups and the Southern Centre

For programmes such as Swimsmart, pre-school gymnastics, the Southern Centre and sport group bookings, the standard booking process applies.

Cleaning and hygiene

  • Hand sanitiser (70 per cent alcohol) stations are available at points throughout our centres.
  • We’ll have cleaning solutions available to customers in the gyms so they can wipe down equipment after use.
  • We’ll put COVID-19 signage in place to remind people to follow good hygiene practices, including washing hands.

Masks

The wearing of facemasks in the public spaces (reception areas and hallways) is a requirement. We expect all users of the centres to respect this. People who are unable to wear masks and bring in a document stating this will be granted access. Pre-schoolers are not required to wear masks for tumbletimes or preschool gymnastics.

Mask use around poolside is recommended when not using the pool.

Contact tracing

People visiting our facilities are required to sign in using the national COVID Tracer app/scanning the QR code so we can help keep you safe.

For those people who don’t have a smartphone, a sign-in register will be available on entry.

Caregivers of young children can simply scan themselves in once for their children.

The contact tracing information is kept private and secure and will only be used by the Ministry of Health if needed. The information is permanently deleted after 60 days.

EFTPOS

Paywave is available for EFTPOS transactions. We will also accept cash.

Freezing memberships

If you are not intending to be vaccinated, or won't have your vaccine pass by Friday, 3 December, you may put your membership on hold for the duration of the Traffic Light System by completing this freeze form(external link) or (external link)by emailing us. If your vaccination status changes in the future, please email us at recandsport@ccc.govt.nz.

Swimsmart membership

Please refer to the Swim education section.

Cancelling your membership

We understand if you choose to cancel your membership. If you would like to cancel it, please visit one of our Recreation and Sport Centres or email recandsport@ccc.govt.nz.

Frequently asked questions

I’m a member and I now can’t use the centre. What happens to my membership? 
Fixed: You are entitled to a pro-rata refund of the unused membership. Flexi members can cancel their membership without penalty.

I’m a concession cardholder and I now can’t use the centre. What happens to my concession card? 
You are entitled to a refund of the unused visits or we can extend the expiration date for an additional 12 months.

Can I freeze my membership for an extended period? 
Yes, however in order to reactivate it (or if there’s a change in settings protocols) you must be fully vaccinated

How do I know if everyone I come in contact with in the centre has had both vaccines and/or they haven’t expired? 
Security/staff will check everyone’s COVID-19 QR code when they enter the building. 

My membership is currently frozen. Will it reactivate on the date I’ve requested? 
Yes

Opening hours

Opening hours remain the same as before. Please check your Rec and Sport Centre (external link)for opening hours.

Aquatics services

All aquatic services are open.

Lane swimming

Please check the lane availability to find the best time to visit the pool. 

Spectators

Mask use around poolside is recommended when not using the pool.

Swim nappies

You can still buy swim nappies.

Valuables

Valuable items will be accepted over the reception for safekeeping.

Retail items

Retail items can still be purchased, but please use hand sanitiser before picking up items.

Group fitness pass and Aquafit tags

Class bookings are now through our booking system(external link) (or by phoning 03 941 8999) and will be checked off at reception. You don’t need to collect a group fitness pass or Aquafit tag.

Capacity numbers will be increased on calendly over the coming days.

Swim education

All lessons are back to normal  – including Adult lessons will continue to run. It is also now possible to leisure swim before and after lessons again. Below are the guidelines when attending lessons:

  • Use of vaccine passport and verification app over the age of 12 years.
  • Mandatory to wear a mask in and out of facility, in public shared spaces.
  • National COVID-19 contact tracing app and manual registration system.

Free swimming for under-fives and Green Prescription Card swimming is still available during school hours, Monday to Friday, during school terms. 

All lessons are back to normal and will continue to run – Bubbletimes and Sleepytimes sessions will resume from Monday, 6 December. It is also now possible to leisure swim before and after lessons again. Below are the guidelines when attending lessons:

  • Use of vaccine certificate and verification app over the age of 12 years and 3 months.
  • Mandatory to wear a mask in and out of facility, in public shared spaces.
  • National COVID-19 contact tracing app and manual registration system.

Free swimming for under-fives and Green Prescription Card swimming is still available during school hours, Monday to Friday, during school terms.

Pre-school Gymnastics classes

Pre-school classes will continue running to their normal schedule, starting again in 2022 from February 8 2022.

Please wash your hands before and after each session and please do not attend if your or your child is unwell.

Please wear your mask while you move through the building to the  stadium but you may take them off when you are inside. Pre-schoolers do not need to wear a mask.

Tumbletimes sessions

Please check the website for details of days and sessions.

Please wash your hands before and after each session and please do not attend if your or your child is unwell.

Please wear your mask while you move through the building to the stadium but you may take them off when you begin to play. Pre-schoolers do not need to wear a mask.

Equipment

The equipment is cleaned after every session and has also been fogged.

Pickleball and badminton casual play

Please wear your mask while you move through the building to the  stadium but you may take them off when you begin to play.

The Southern Centre is open.

You can bring up to 6 children or adult participants with a support adult.

Please wait in the area outside the Southern Centre and staff will let you know when you can enter the room. The stairs and lift can be used.

Masks are mandatory, if you are unable to wear a mask please bring a supporting document.

Bookings

Please email southern.centre@ccc.govt.nz or phone the Southern Centre on 03 941 7016 or the Council’s Contact Centre on 03 941 8999.

Equipment

All of the big pieces will be out, but there may be some restrictions on the smaller pieces to ensure they can be cleaned properly between sessions. Equipment will be cleaned between each session.

Sensory Swimming

Sensory swimming sessions are running. Visit our booking page for more information or to make a booking(external link)

Our sports fields and Nga Puna Wai Sports Hub are open.

Please refer to your Regional Sports Organisation for guidance on training and games.

Outdoor Community Sport

  • The best place for advice is found on the SportNZ website: COVID-19 Protection Framework | Sport New Zealand - Ihi Aotearoa (sportnz.org.nz)(external link)
  • Regional and National sporting bodies will also be providing guidance for sporting activity across NZ.
  • Each sporting body will want to consider the Government’s advice, their governing agency and then decide on their best option for delivering their sport within the new COVID-19 Protection Framework.
  • Canterbury Councils are working closely with the local sporting community and Sport Canterbury to enable as much physical activity to occur as possible within the new COVID-19 Protection Framework.

Stadia & Aquatics facility hire bookings are welcome without limits. Masks must be worn while you move through our facilities but these can be taken off to play (or once seated for spectators).

Under Orange, spectators are permitted in the pool halls to watch training/games. They are to wear masks until seated and upon leaving.

Birthday parties

Birthday party bookings at our pools are again able to be made.

Bookings- please email rsubookings@ccc.govt.nz or 039416446 to make a booking.

Our campgrounds at Spencer Beach Holiday Park, Duvauchelles Holiday Park, Okains Bay and Pigeon Bay are open.

Spencerville, Okains Bay and Duvauchelle camp sites will require vaccination certificates from Friday, 10 December. This allows time for current visitors and long stay guests to be vaccinated or arrange alternative accommodation. Full refunds will be given for any guests who are unable to stay due to the requirement for vaccination certificates.

Vaccination certificates will not be required for Pigeon Bay. This is due to no staff on site and limited facilities at this small site.

Bookings

You must book and pay online for all sites except Pigeon Bay, which is operating with a deposit box for casual campers, and online payments for annual site holders.

Keeping you safe

Cleaning frequencies are in line with the COVID-19 Protection Framework

Additional hand sanitiser dispensers will be available outside amenity blocks. Disinfectant spray will be available in shared spaces to wipe down surfaces.

You will receive additional information in the booking confirmation email with guidelines for keeping safe.